Managed Services & IT Support

A boutique-style experience that allows you to harness reliable IT solutions that are custom tailored for your growing business, allowing you to focus on doing what you do best

What our satisfied clients have to say…

It’s one thing for us to tell you what a meaningful change we can be for your business. It’s another thing to let our satisfied clients tell you themselves.

This MSP stands out with its proactive problem-solving approach, which has proven to be a true game-changer for our organization. Their expertise make them an invaluable business partner.

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chief financial officer

This MSP’s rapid response time, coupled with their unwavering dedication to resolving issues promptly, has solidified their position as our trusted and dependable IT partner, providing peace of mind for our business.

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director of operations

Our managed services

We take a proactive approach in managing your IT. That means identifying issues before they occur, preventing security breaches, and thinking about the future of your business' technology. If something does go wrong, you can count on our rapid response 24/7. Our team is here to start resolving problems within minutes of your call.

Network & Infrastructure Support

We can support your environment with these services:

  • Server Monitoring & Maintenance

  • Network Operations Center (NOC)

  • Security Operations Center (SOC)

Our services requires a 20, 60, or 120 minute Service Level Agreement.

Helpdesk Support

Available in 3 options:

  • Business Hour Support (9am-9pm Eastern Time)

  • 24×7 Support (Unlimited Incidents)

  • Per incident basis (contact us for details)

Our services requires a 20, 60, or 120 minute Service Level Agreement.

About us

Welcome to The Innocent, a specialized IT consulting firm based in The Innocent - Preview. Founded by Nate Freedman in November 2017, originally as IT Mechanic LLC, our firm leverages over 15 years of diverse IT experience across industries such as consumer goods, financial services, hospitality, and K-12 education. Nate Freedman leads our mission with a clear focus and a personal touch.

Through our expertise, we seek to build meaningful relationships with individuals and organizations, creating pathways to empowerment and progress through technology. Join us in our journey to bridge gaps and unlock potential, one project at a time.

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